Standard software support packages:
- Support for customer software developed in our company
- Evaluator support queries - it means support for future customers who need to evaluate our products before buying. We provide 2 free support incidents for every product
- Support to the our already sold standard software products
- free - for two support incidents or 2 man-hours
- paid support packages - products mentioned in our price list as SAEAUT SOFTWARE SUPPORT package
The escalation of non critical issues is within 2 working days. The escalation of a critical issue is in the same working day. The e-mail access is accepted for both critical and non critical; the telephone access is used only for critical ones.
A critical support query is one that is escalated due to a severe or total loss of service provided by sold software product.
Critical support cases are immediately raised to technical support engineer for information gathering and investigation. On the rare occasions that an issue extends beyond the first individual's field of knowledge, it is automatically passed to an established expert in the domain. The support manager monitors the situation until a satisfactory resolution is achieved.
SAEAUT SOFTWARE SUPPORT package:
- It entitles a customer to consume within this support package defined 5 man-hours or 5 support incidents
- If a support query could take more then 1 man-hour, according to the first issue investigation, a customer is immediately informed by e-mail, telephone or fax and asked to negotiate estimated number of man-hours for solving of the issue or for deeper investigation
- The package can be used for the paid support for standard software products, customer software products and evaluator support queries
- A customer is entitled to ask for reimbursing of the more than one year non-consumed standard SAEAUT SOFTWARE SUPPORT package
SAEAUT SOFTWARE SUPPORT package is a free trial software application from the Other Server Applications subcategory, part of the Servers category.
The app is currently available in English and it was last updated on 2008-08-28. The program can be installed on WinXP, Windows2000, Windows2003, Windows Vista Ultimate, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Home Basic x64, Windows Vista Home Premium x64.
SAEAUT SOFTWARE SUPPORT package (version 1.0.0) has a file size of 99.10 KB and is available for download from our website.
Just click the green Download button above to start. Until now the program was downloaded 162 times.
We already checked that the download link to be safe, however for your own protection we recommend that you scan the downloaded software with your antivirus.